When telephoning the surgery your call may be placed in a queue, please be aware staff are dealing with other patients and will answer your call as quickly as possible, calls are answered in sequence meaning the most recent calls are answered last.

Please refrain from dialing straight back rather than joining the queue, or repeatedly redialing to have your call answered more quickly, each time you leave the queue your call is placed at the back, meaning a longer wait to speak to a care navigator (receptionist).

Instead please wait in the queue, although we appreciate this can be frustrating at busy times, your call will be answered more quickly. Our busiest times for phone calls are generally on a Monday & Thursday morning between 7am and 9am.