Help us to help you
STILL IN PLACE FACE MASKS & SOCIAL DISTANCING WHEN VISITING THE SURGERY
Hospitals, GPs Surgeries, and other health providers still require patients and visitors to wear masks unless they are exempt, due to the increasing infection rates and associated risks to patients and staff.
Public Health England made it clear that its infection prevention control (IPC) guidance is to remain in place, meaning the current situation on mask-wearing in health and care settings will continue. Additionally, the government has stated that rules for face coverings are different in health and care settings, compared with other public places.
Covid-19 has not gone away and although the vaccine is helping to reduce the severity and impact of the disease, we really do have to continue to be careful and try to protect ourselves and each other.
Thank you for your co-operation, we really appreciate it!
The abuse MUST stop. Please watch this video, “If I die it will be your fault” thank you.
Please do not phone the surgery to enquire when you may be able to receive a covid-19 vaccination, you can book your vaccination appointment if you are in an applicable group by visiting the National Booking Service HERE. Any queries relating to a booked vaccination including the type of vaccination can be answered by calling 119 the surgery cannot answer these queries on your behalf so please do not call the surgery to enquire about such matters. Increased calls to the surgery of this nature cause problems for other patients who call about other matters, additionally this can jam phone lines as well as waste staff time in answering these queries.
Please click HERE to get answers to some frequently asked questions in relation to covid-19 vaccinations. Details of the most common side effects following vaccination can be found by clicking HERE. Covid-19 vaccination guide for older adults
Thank you for your co-operation and understanding at this time.
MOVE TO A TOTAL TRIAGE SYSTEM
Due to the COVID-19 situation we have moved to a total triage system for GP appointments using the online eConsult tool (Accessed at the bottom of this page “Contact your doctors online”).
The eConsult tool is simple to use and gathers information the GP requires to facilitate your care. Following the answers you give, the GP will either send a message back to you, call you on the phone, or advise that you need to be seen. eConsult can be accessed directly from our website. We would be grateful if you would work with us in a positive manner to enable us to keep everyone safe at this difficult time. If you have any questions regarding the service please send them to the Practice Manager via the Admin section of the eConsult portal.
Government restrictions are starting to lift,
but we still need to protect our most vulnerable patients.
If you need to visit your local GP, hospital or vaccination site,
you must continue to practice social distancing and wear a face covering.
IMPORTANT NOTICE REGARDING CORONAVIRUS (COVID-19)
Please note only patients with pre-booked appointments will be allowed to enter the practice. We ask that all patients wear a face covering when attending the surgery, and follow social distancing guidelines and guidance from staff. Government advise on how to make a face covering can be found here, a cloth face covering should cover your mouth and nose while allowing you to breathe comfortably & can be as simple as a scarf or bandana that ties behind the head.
If your child is unwell for any reason, please do not hesitate to contact the surgery by eConsult or by telephone.
All prescription services are online or via the community pharmacy, no prescriptions can be picked up and no paper prescription requests will be processed at the practice.
- All necessary forms are available at the bottom of this page.
- All forms can be placed in the entrance foyer post box.
- Specimen bottles will be available for collection from the foyer, returned specimens need to be posted into the post box at the side of the building (Please follow instructions posted in the foyer).
Click on this link NHS.uk for the most up to date information regarding the virus BEFORE contacting or visiting the surgery, the covid-19 situation is constantly evolving so please check the link for the latest information.
- All appointments offered at present are telephone triage appointments, following which the G.P or Nurse practitioner may offer a face to face appointment if needed.
- If you require a routine appointment you must use the e Consult service.
- For prescription services please nominate a community pharmacy to avoid attending the practice.
- Some normal functionality/services may not be currently available via the Patient Access service, such as G.P appointment booking.
Do you require an isolation note? Use this service if you have been told to stay at home because of coronavirus and you need a note for your employer click here.
Shingle or Pneumococcal Vaccinations
Have you had your Shingles or Pneumococcal Vaccination? see if you are eligible here and make your appointment with the Nurse here at the surgery.
The surgery advises a four week gap between any Covid vaccinations and the Shingles Vaccination. To see if you eligible please click HERE
The surgery advises a one week gap between any Covid vaccinations and the Pneumococcal Vaccination. To see if you eligible please click HERE
ACCESS TO A SCHOOL NURSE FOR WORRIED/ANXIOUS CHILDREN & YOUNG PEOPLE
The current situation (COVID-19) has raised the anxiety levels in a number of children and young people.
A level of anxiety is normal and a natural part of growing up, in the current climate some children and young people may experience a level of anxiety which may have an impact on their emotional wellbeing and school experience.
Gateshead Growing Healthy Team including school nurses are providing two virtual drop in clinics for young people, one to address emotional wellbeing issues and one to address general health concerns including sexual health, stop smoking service, friendship and bullying issues to name but a few, please click HERE for further information.
Visiting your local GP, hospital or vaccination centre after 19th July?
Please remember that you must continue to:
- Wear a face covering
- Respect social distancing
- Avoid close contact with others
ZERO TOLERANCE OF ABUSE TO STAFF
The abuse MUST stop. Please watch this video, “If I die it will be your fault” thank you.
We operate a zero tolerance policy regarding abuse to our staff, we understand that if you are feeling unwell you may not be at your best and feel inclined to take your frustrations out on our staff, please remember to treat our people as you would wish to be treated yourself with understanding, dignity and respect, they are here to help you please remember this.
Our practice is highly patient focused, having a multidisciplinary approach to patient’s health care.
We aim to deliver the best for our patient’s by combining the skills of the practice team with other health & social care workers in the community, despite the currently reported NHS pressures.
We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.
This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions.
We use your comments and ideas to improve our online services and develop the content of the site accordingly.
A ‘healthy lifestyle’ is what we recommend:
- Stop smoking.
- Eat a balanced diet with plenty of fruit and veg.
- Exercise regularly.
- Keep alcohol intake within recommended limits.
Contraceptive Pill Check
Please click on the blue picture below, to start your contraceptive pill check. Please note you must provide your height, weight and blood pressure to complete the pill check, the machine in the surgery waiting area can be used to obtain these readings if you do not already have them.
Please click on the logo’s below for further information about the service. For repeat prescriptions & pharmacy information click here.
Currently due to the ongoing pandemic some functionality and services may not be available such as booking direct G.P. appointments, please check the service to see what services are currently available.
Once registered for this service, patients can immediately book or cancel two appointments online. Upon appropriate I.D. verification with a receptionist, patients can have additional services enabled such as booking additional appointments, managing repeat prescriptions, and access to aspects of their medical record. Please be aware some services can take up to 28 days to be approved.
(Please click here to access our online access form, and to see a list of appropriate I.D. to bring with you).
NB: Patients signing up to online access, need to produce appropriate I.D. at reception within 6 months of initial sign up, after which time patients will need to re-register.
Free WiFi Is now available in the surgery waiting area
A free NHS national programme that screens men aged 65 plus to check if they
have an abdominal aortic aneurysm.
Useful Forms, documents & links
Pain Management Links
General Practice Extraction Service (GPES)
NHS Digital is the national custodian for health and care data in England and has responsibility for standardising, collecting, analysing, publishing and sharing data and information from across the health and social care system, including general practice.
NHS Digital collected patient data from general practices using a service called the General Practice Extraction Service (GPES), which has operated for over 10 years and is currently scheduled to be replaced by 1st September 2021.
If you would like your personal confidential data to be withheld, please visit the following link (Here) and follow the on screen guidance, alternatively complete and return the document found (Here) to the surgery.