Welcome to Birtley Medical Group
We are committed to providing you and your family with the highest possible quality care. We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community. We have a dedicated and professional team who are here to listen and provide patient centred care to you. Our values are centred on three key themes of compassion, competence and community.
Compassionate – Patients deserve this in their care- it engenders trust and makes people feel valued
Competent- everything we do is underpinned by appropriate training, support and development
Community – We serve our community and work in partnership with it. It means we respect one another and value equality and diversity.
When telephoning the surgery your call may be placed in a queue, please be aware staff are dealing with other patients and will answer your call as quickly as possible, calls are answered in sequence meaning the most recent calls are answered last.
Please refrain from dialing straight back rather than joining the queue, or repeatedly redialling to have your call answered more quickly, each time you leave the queue your call is placed at the back, meaning a longer wait to speak to a care navigator (receptionist).
Instead please wait in the queue, although we appreciate this can be frustrating at busy times, your call will be answered more quickly.
In the unlikely event that you receive an engaged tone, it means all 21 lines are currently in use, if you call back when all lines are not in use you will be placed in the queue and your call answered as quickly as possible.
We now have appointments available to book online with our advanced practitioners.
Please can all patients and carers wear a face covering while in our practice. These measures remain in place to keep you and our vulnerable patients safe. Thank you for understanding.
We proudly continue to provide a covid-19 vaccination service at our practice. Please do not phone the surgery to enquire about the vaccination or to book an appointment. Increased calls to the surgery cause problems for our patients who are calling about other matters.
4th Covid Booster Vaccinations
If you are aged 75 and over or immunosuppressed and have not had your 4th Covid booster, please contact 119 or click the link below to arrange your booster.
Isolation Notes – You do not need to contact your GP
Use this service if you need a note for your employer to prove you’re self-isolating because of coronavirus (COVID-19).
If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.
Supporting your recovery after COVID – Click Here for further information
ZERO TOLERANCE OF ABUSE TO STAFF
We operate a zero tolerance policy regarding abuse to our staff, we understand that if you are feeling unwell you may not be at your best and feel inclined to take your frustrations out on our staff, please remember to treat our people as you would wish to be treated yourself with understanding, dignity and respect, they are here to help you please remember this.
LOG IN TO PATIENT ACCESS
Abdominal Aortic Aneurysm Screening – A free NHS national programme that screens men aged 65 plus to check if they
have an abdominal aortic aneurysm.
Useful Forms, documents & links
If you wish to register a Type 2 objection please click here to be taken to the NHS Data matter page.