The practice has been offering eConsults as a way to get advice from their GP or surgery. The condition should not be urgent as the practice will respond in 48 hours on a weekday, although it will be longer at the weekend.

Conditions that are good for eConsults are:

  • UTI
  • Skin conditions if photos are sent
  • Fit note requests which are a repeat
  • Musculoskeletal problems

eConsults to not work well for:

  • Children <2 years old with an acute problem
  • A patient with mental health problems
  • Cardiac (heart) or respiratory (lung) conditions
  • When you have several problems you want to discuss with the GP
  • When the patient feels that they have an urgent problem