The practice has been offering eConsults to patients as a way to get advice from their GP or surgery. The condition should not be urgent and the practice will respond if the eConsult is received outside core hours, during the following core hours, in any other case, during the day on which the core hours fall.
Conditions that are good for eConsults are:
- UTI
- Skin conditions if photos are sent
- Fit note requests which are a repeat
- Musculoskeletal problems
eConsults to not work well for:
- Children <2 years old with an acute problem
- A patient with mental health problems
- Cardiac (heart) or respiratory (lung) conditions
- When you have several problems you want to discuss with the GP
- When the patient feels that they have an urgent problem