IMPORTANT NOTICE REGARDING CORONAVIRUS (COVID-19)
Please note only patients with a pre-booked appointment will be allowed to enter the practice. Additionally we request that all patients wear a face covering when attending the surgery, government guidance on how to make a face covering can be found here, a cloth face covering should cover your mouth and nose while allowing you to breathe comfortably & can be as simple as a scarf or bandana that ties behind the head.
If your child is unwell for any reason, please do not hesitate to contact the surgery by eConsult or by telephone.
All prescription services are online or via the community pharmacy, no prescriptions can be picked up and no paper prescription requests will be processed at the practice.
- All necessary forms are available at the bottom of this page.
- All forms can be placed in the entrance foyer post box.
- Specimen bottles will be available for collection from the foyer, returned specimens need to be posted into the post box at the side of the building (Please follow instructions posted in the foyer).
Click on this link NHS.uk for the most up to date information regarding the virus BEFORE contacting or visiting the surgery, the situation is constantly evolving so please check this link for the latest information.
- All appointments offered at present are telephone triage appointments, following which the G.P or Nurse practitioner may offer a face to face appointment if needed.
- If you require a routine appointment you must use the e Consult service.
- For prescription services please nominate a community pharmacy to avoid attending the practice.
- Some normal functionality/services may not be currently available via the Patient Access service, such as G.P appointment booking.
Do you require an isolation note? Use this service if you have been told to stay at home because of coronavirus and you need a note for your employer click here.
Thank you for your co-operation and understanding at this time.
Flu Jabs are now available at the practice for the following groups. Please book online into one of our flu clinics
- adults 65 and over
- people with certain medical conditions (including children in at-risk groups from 6 months of age)
- pregnant women
- people living with someone who’s on the NHS shielded patient list
- children aged 2 and 3 on 31 August 2020
Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.
If you have any concerns or queries regarding this process please contact us using the contact form on this website and we will be happy to discuss further with you.
Children aged 2 & 3 Years old will be offered an appointment by the surgery soon.
ACCESS TO A SCHOOL NURSE FOR WORRIED/ANXIOUS CHILDREN & YOUNG PEOPLE
The current situation (COVID-19) has raised the anxiety levels in a number of children and young people.
A level of anxiety is normal and a natural part of growing up, in the current climate some children and young people may experience a level of anxiety which may have an impact on their emotional wellbeing and school experience.
Gateshead Growing Healthy Team including school nurses are providing two virtual drop in clinics for young people, one to address emotional wellbeing issues and one to address general health concerns including sexual health, stop smoking service, friendship and bullying issues to name but a few, please click HERE for further information.
MOVE TO A TOTAL TRIAGE SYSTEM
Due to the COVID-19 situation we have moved to a total triage system for GP appointments using the online eConsult tool (Accessed at the bottom of this page “Contact your doctors online”).
The eConsult tool is simple to use and gathers information the GP requires to facilitate your care. Following the answers you give, the GP will either send a message back to you, call you on the phone, or advise that you need to be seen. eConsult can be accessed directly from our website. We would be grateful if you would work with us in a positive manner to enable us to keep everyone safe at this difficult time. If you have any questions regarding the service please send them to the Practice Manager via the Admin section of the eConsult portal.
ZERO TOLERANCE OF ABUSE TO STAFF
We operate a zero tolerance policy regarding abuse to our staff, we understand that if you are feeling unwell you may not be at your best and feel inclined to take your frustrations out on our staff, please remember to treat our people as you would wish to be treated yourself with understanding, dignity and respect, they are here to help you please remember this.
Our practice is highly patient focused, having a multidisciplinary approach to patient’s health care.
We aim to deliver the best for our patient’s by combining the skills of the practice team with other health & social care workers in the community, despite the currently reported NHS pressures.
We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.
This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions.
We use your comments and ideas to improve our online services and develop the content of the site accordingly.
A ‘healthy lifestyle’ is what we recommend:
- Stop smoking.
- Eat a balanced diet with plenty of fruit and veg.
- Exercise regularly.
- Keep alcohol intake within recommended limits.
We are sad to announce that following a long illness Susan Stephenson (Healthcare assistant) sadly passed away on March 26th. She was an irreplaceable member of the team, much valued friend and colleague who devoted her life to helping others. Sue is survived by her husband and two children.
We are sure many patients will have fond memories of Sue, any condolences or thoughts you would like to share would be welcomed and shared with her family. Please use our website contact page to share any thoughts or memories you may have.
Norovirus (Winter vomiting bug)
If you have Norovirus please call the surgery for advice or arrange a telephone appointment rather than visiting if at all possible, Norovirus is a highly contagious virus that can easily spread to other patients and staff very quickly, if you think you may have this bug please contact the surgery for further advice. Please click here for information and symptoms relating to Norovirus.
Contraceptive Pill Check
Please click on the blue picture below, to start your contraceptive pill check. Please note you must provide your height, weight and blood pressure to complete the pill check, the machine in the surgery waiting area can be used to obtain these readings if you do not already have them.
Please click on the eConsult logo below for further information on this service.
For repeat prescriptions & pharmacy information click here.
Click the link above for more information relating to Flu Vaccinations.
Currently due to the ongoing pandemic some functionality and services may not be available such as booking direct G.P. appointments, please check the service to see what services are currently available.
Once registered for this service, patients can immediately book or cancel two appointments online. Upon appropriate I.D. verification with a receptionist, patients can have additional services enabled such as booking additional appointments, managing repeat prescriptions, and access to aspects of their medical record. Please be aware some services can take up to 28 days to be approved.
(Please click here to access our online access form, and to see a list of appropriate I.D. to bring with you).
NB: Patients signing up to online access, need to produce appropriate I.D. at reception within 6 months of initial sign up, after which time patients will need to re-register.
Free WiFi Is now available in the surgery waiting area
Click here to complete the 2019 Patient Survey
A free NHS national programme that screens men aged 65 plus to check if they
have an abdominal aortic aneurysm.
Useful Forms, documents & links
Pain Management Links
If you would like your personal confidential data to be withheld from the HSCIC Care Data upload, please visit the following link (Here) and follow the on screen guidance.