These can be made either by telephone (lines open from 7:00am to 6:00pm Monday, Tuesday, Thursday & Friday & 7:00am to 8:00pm on Wednesday, the surgery is closed at weekends and on Bank Holidays) or by coming to reception. Routine appointments can also be booked online via the Patient Access service. Please note all telephone calls to and from the surgery are recorded for quality and training purposes.
Non-urgent problems ~ We offer a mixture of book ahead and same day appointments. Same day appointments are designed for urgent problems that cannot wait. To provide this it may not be possible for you to see a “Doctor of your choice”. Routine appointments are available up to six weeks in advance.
Usually each appointment is allocated 10 minutes. This is long enough to deal with one problem. If several problems are dealt with during one consultation the clinic will run late and other patients will be inconvenienced. If you have a number of problems that need attention, please consider this when making your appointment and if necessary, ask for more than one appointment.
Urgent problems ~ may be booked into the Urgent Appointment slots in both the morning & the afternoon. This is not designed as a route to an earlier appointment for a problem that should wait for your usual doctor. Reception staff will ask you to give some idea of the problem you wish to have dealt with so that they can assess the urgency of the problem. If people whose problems could wait insist on Urgent appointments, it becomes much harder for patients who need to be seen urgently to get the attention they need. Please Note: Our staff are bound by very strict rules of confidentiality.
Cancelling appointments ~ If you can’t attend an appointment, for whatever reason, please let us know. Even appointments cancelled up to an hour before the appointment time can be given to other ill people. Failing to keep appointments you have made only means that the time is wasted and other patients will have to wait longer to be seen.
Home Visits ~ are for Housebound patients only. We can see three times the number of people in the surgery as we can see in the same time visiting homes. It is therefore the most efficient use of our time to see you, whenever possible, at the surgery, where there are also better diagnostic facilities. By coming to the surgery you are helping us to help you.
If a home visit is required please phone the surgery before 10.30 am. Please note that lack of transport is not, an acceptable reason for a home visit.
Telephone advice ~ many simple problems can be dealt with over the phone.
Non-urgent telephone appointments are available, on request, each weekday morning.